Supporting documentation is required before our examiners can begin their review of your claim.
To see a general list of documentation that may be required for your claim, please use the drop-down below. Please note, the below drop-down includes only the most common documents needed for various types of claims. Upon review of your claim, an examiner may determine that further documentation is needed before a payment decision can be made. You will receive a notification via email if additional documents are needed.
As a reminder, you can upload documents and check the status of your claim on this website 24/7.
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{{ addWorkbenchClaimType('Trip Cancellation') }}
Trip itinerary - Your trip itinerary refers to your complete schedule of travel plans and details for your trip. It should include your traveler information, a breakdown of your trip costs, your payment information, and any other relevant trip details. If you don't have a copy of your trip itinerary, your travel agent or travel supplier should be able to provide one.
Receipt(s) or proof of payment - Please provide receipts, such as credit card statements or cash receipts, for all expenses related to your claim.
Penalty, cancellation fee, or refund information (if applicable) - If you have been charged any penalties or cancellation fees, or received any refunds from your travel agency or travel supplier, we will need the exact amounts of these fees or refunds, the penalty schedule, and proof that your booking was non-refundable.
Proof of incident (i.e. medical receipt, police report, etc.) - If the reason for your trip cancellation or interruption is non-medical, we'll need documents supporting the reason for your claim, which may include a police report or death certificate. If your claim is medical, supporting documents may include a physician's visit summary, receipts, or other documents from your visit related to your diagnosis or symptoms. Or, if applicable to your situation and plan, you may provide a letter from your employer verifying your requirement to work, work relocation, or your length of employment and reason for leaving.
{{ addWorkbenchClaimType('Trip Interruption') }}
Trip itinerary- Your trip itinerary refers to your complete schedule of travel plans and details for your trip. It should include your traveler information, a breakdown of your trip costs, your payment information, and any other relevant trip details. If you don't have a copy of your trip itinerary, your travel agent or travel supplier should be able to provide one.
Receipt(s) or proof of payment - Please provide receipts, such as credit card statements or cash receipts, for all expenses related to your claim.
Penalty, cancellation fee, or refund information (if applicable) - If you have been charged any penalties or cancellation fees, or received any refunds from your travel agency or travel supplier, we will need the exact amounts of these fees or refunds, the penalty schedule, and proof that your booking was non-refundable.
Proof of incident (i.e. medical receipt, police report, etc.) - If the reason for your trip cancellation or interruption is non-medical, we'll need documents supporting the reason for your claim, which may include a police report or death certificate. If your claim is medical, supporting documents may include a physician's visit summary, receipts, or other documents from your visit related to your diagnosis or symptoms. Or, if applicable to your situation and plan, you may provide a letter from your employer verifying your requirement to work, work relocation, or your length of employment and reason for leaving.
*For trip interruption related to a car rental agreement, you may also need to provide a copy of that rental car agreement, as well as an incident report from the rental agency before your claim can be processed.
{{ addWorkbenchClaimType('Travel Delay') }}
Proof of delay – If you experience a travel delay, please provide proof of the delay such as a police report, accident report, or documentation from your travel supplier.
Receipt(s) for expenses incurred - Please provide copies of itemized receipts (such as credit card statements, email confirmation of payments, paper receipts, etc) for all expenses incurred due to your trip delay.
Trip itinerary - Please provide a copy of your trip itinerary for all trip components you are claiming (air, cruise, tour, etc). Your trip itinerary should include traveler information, trip details, a breakdown of costs, and payment information--if you don't have a copy available, your travel agent or supplier can supply one.
{{ addWorkbenchClaimType('Medical Expense') }}
Medical receipt(s) or proof of payment – Please provide copies of all medical bills you receive for treatment on your trip.
Trip itinerary - Please provide a copy of your trip itinerary for all trip components you are claiming (air, cruise, tour, etc). Your trip itinerary should include traveler information, trip details, a breakdown of costs, and payment information--if you don't have a copy available, your travel agent or supplier can supply one.
Incident report from authorities (if applicable) – Please provide copies of any police incident reports relevant to your claim.
{{ addWorkbenchClaimType('Dental Expense') }}
Dental receipt(s) or proof of payment – Please provide copies of all dental bills you receive for treatment on your trip.
Trip itinerary - Please provide a copy of your trip itinerary for all trip components you are claiming (air, cruise, tour, etc). Your trip itinerary should include traveler information, trip details, a breakdown of costs, and payment information--if you don't have a copy available, your travel agent or supplier can supply one.
Incident report from authorities (if applicable) – Please provide copies of any police incident reports relevant to your claim.
Rental car agreement - Your rental car agency will give you your rental car agreement when you pick up your rental car. It should include the dates of your rental period, and the amount you paid for the rental.
Repair Bill (if applicable) - A copy of the bill to repair damages to the rental vehicle, or an itemized receipt for the repairs.
Incident report from rental agency - If you got into an accident in your rental car, we'll need a copy of your rental car company's accident or incident report.
Incident report from authorities (if applicable) - If your rental car was damaged or stolen, we'll need a copy of the police incident report detailing the damage or theft.
{{ addWorkbenchClaimType('Baggage Loss') }}
Travel supplier baggage claim form (with outcome) - If your travel supplier loses or damages your luggage, you should file a claim with them right away. We are your secondary coverage—this means we'll need a copy of the claim you filed with your travel supplier, as well as the determination made on that claim. We can then reimburse you for the balance of your losses incurred after the supplier's determination/payout.
Incident report from authorities (if applicable) - We will need a copy of the incident report you made to the authorities if your baggage was lost, stolen, or damaged.
Trip itinerary - Your trip itinerary refers to your complete schedule of travel plans and details for your trip. It should include your traveler information, a breakdown of your trip costs, your payment information, and any other relevant trip details. If you don't have a copy of your trip itinerary, your travel agent or travel supplier should be able to provide one.
List of items with value indicated (receipts may be required) - You'll need to provide an itemized list of all items you are claiming as lost, damaged, or stolen, along with the cash value for each. We may also need copies of receipts for these items.
*For baggage loss related to a car rental agreement, you may also need to provide a copy of that rental car agreement before your claim can be processed.
{{ addWorkbenchClaimType('Baggage Delay') }}
Proof of baggage delay – Evidence (a copy of the report, other relevant documentation) received from your travel carrier showing that your baggage was delayed.
Receipts for necessary purchases –Your receipts for items you had to purchase specifically because your bags were delayed.
{{ addWorkbenchClaimType('Missed Connection') }}
Proof of delay–If you experience a travel delay, please provide proof of the delay such as a police report, accident report, or documentation from your travel supplier.
Receipt(s) for expenses incurred- Please provide copies of itemized receipts (such as credit card statements, email confirmation of payments, paper receipts, etc) for all expenses incurred due to your trip delay.
Trip itinerary - Please provide a copy of your trip itinerary for all trip components you are claiming (air, cruise, tour, etc). Your trip itinerary should include traveler information, trip details, a breakdown of costs, and payment information--if you don't have a copy available, your travel agent or supplier can supply one.
{{ addWorkbenchClaimType('Travel Accident') }}
Proof of incident (i.e. medical records or official reports) - If you experience an accident on your trip, please provide proof of the incident, such as copies of medical records, a death certificate, or other official reports.
{{ addWorkbenchClaimType('Event Cancellation') }}
Ticket purchase confirmation, including proof of payment - Purchase confirmation and receipts for your tickets, and any additional expenses you have paid related to your claim. These might include confirmation emails, app screenshots, credit card statements, or similar.
Proof of incident (i.e. medical receipt, police report, etc.) - If the reason for your trip cancellation or interruption is non-medical, we'll need documents supporting the reason for your claim, which may include a police report or death certificate. If your claim is medical, supporting documents may include a physician's visit summary, receipts, or other documents from your visit related to your diagnosis or symptoms. Or, if applicable to your situation and plan, you may provide a letter from your employer verifying your requirement to work, work relocation, or your length of employment and reason for leaving.
Trip itinerary- Your trip itinerary refers to your complete schedule of travel plans and details for your trip. It should include your traveler information, a breakdown of your trip costs, your payment information, and any other relevant trip details. If you don't have a copy of your trip itinerary, your travel agent or travel supplier should be able to provide one.
Receipt(s) or proof of payment - Please provide receipts, such as credit card statements or cash receipts, for all expenses related to your claim.
Penalty, cancellation fee, or refund information (if applicable) - If you have been charged any penalties or cancellation fees, or received any refunds from your travel agency or travel supplier, we will need the exact amounts of these fees or refunds, the penalty schedule, and proof that your booking was non-refundable.
Proof of incident (i.e. medical receipt, police report, etc.) - If the reason for your trip cancellation or interruption is non-medical, we'll need documents supporting the reason for your claim, which may include a police report or death certificate. If your claim is medical, supporting documents may include a physician's visit summary, receipts, or other documents from your visit related to your diagnosis or symptoms. Or, if applicable to your situation and plan, you may provide a letter from your employer verifying your requirement to work, work relocation, or your length of employment and reason for leaving.
Trip itinerary- Your trip itinerary refers to your complete schedule of travel plans and details for your trip. It should include your traveler information, a breakdown of your trip costs, your payment information, and any other relevant trip details. If you don't have a copy of your trip itinerary, your travel agent or travel supplier should be able to provide one.
Receipt(s) or proof of payment - Please provide receipts, such as credit card statements or cash receipts, for all expenses related to your claim.
Penalty, cancellation fee, or refund information (if applicable) - If you have been charged any penalties or cancellation fees, or received any refunds from your travel agency or travel supplier, we will need the exact amounts of these fees or refunds, the penalty schedule, and proof that your booking was non-refundable.
Proof of incident (i.e. medical receipt, police report, etc.) - If the reason for your trip cancellation or interruption is non-medical, we'll need documents supporting the reason for your claim, which may include a police report or death certificate. If your claim is medical, supporting documents may include a physician's visit summary, receipts, or other documents from your visit related to your diagnosis or symptoms. Or, if applicable to your situation and plan, you may provide a letter from your employer verifying your requirement to work, work relocation, or your length of employment and reason for leaving.
Travel supplier baggage claim form (with outcome) - If your travel supplier loses or damages your luggage, you should file a claim with them right away. We are your secondary coverage—this means we'll need a copy of the claim you filed with your travel supplier, as well as the determination made on that claim. We can then reimburse you for the balance of your losses incurred after the supplier's determination/payout.
Incident report from authorities (if applicable) - We will need a copy of the incident report you made to the authorities if your baggage was lost, stolen, or damaged.
Trip itinerary - Your trip itinerary refers to your complete schedule of travel plans and details for your trip. It should include your traveler information, a breakdown of your trip costs, your payment information, and any other relevant trip details. If you don't have a copy of your trip itinerary, your travel agent or travel supplier should be able to provide one.
List of items with value indicated (receipts may be required)- You'll need to provide an itemized list of all items you are claiming as lost, damaged, or stolen, along with the cash value for each. We may also need copies of receipts for these items.
Travel supplier baggage claim form (with outcome) - If your travel supplier loses or damages your luggage, you should file a claim with them right away. We are your secondary coverage—this means we'll need a copy of the claim you filed with your travel supplier, as well as the determination made on that claim. We can then reimburse you for the balance of your losses incurred after the supplier's determination/payout.
Incident report from authorities (if applicable) - We will need a copy of the incident report you made to the authorities if your baggage was lost, stolen, or damaged.
Trip itinerary - Your trip itinerary refers to your complete schedule of travel plans and details for your trip. It should include your traveler information, a breakdown of your trip costs, your payment information, and any other relevant trip details. If you don't have a copy of your trip itinerary, your travel agent or travel supplier should be able to provide one.
List of items with value indicated (receipts may be required)- You'll need to provide an itemized list of all items you are claiming as lost, damaged, or stolen, along with the cash value for each. We may also need copies of receipts for these items.
Travel supplier baggage claim form (with outcome) - If your travel supplier loses or damages your luggage, you should file a claim with them right away. We are your secondary coverage—this means we'll need a copy of the claim you filed with your travel supplier, as well as the determination made on that claim. We can then reimburse you for the balance of your losses incurred after the supplier's determination/payout.
Incident report from authorities (if applicable) - We will need a copy of the incident report you made to the authorities if your baggage was lost, stolen, or damaged.
Trip itinerary - Your trip itinerary refers to your complete schedule of travel plans and details for your trip. It should include your traveler information, a breakdown of your trip costs, your payment information, and any other relevant trip details. If you don't have a copy of your trip itinerary, your travel agent or travel supplier should be able to provide one.
List of items with value indicated (receipts may be required)- You'll need to provide an itemized list of all items you are claiming as lost, damaged, or stolen, along with the cash value for each. We may also need copies of receipts for these items.
Ticket purchase confirmation, including proof of payment- Purchase confirmation and receipts for your tickets, and any additional expenses you have paid related to your claim. These might include confirmation emails, app screenshots, credit card statements, or similar.
Proof of incident (i.e. medical receipt, police report, etc.)- If the reason for your trip cancellation or interruption is non-medical, we'll need documents supporting the reason for your claim, which may include a police report or death certificate. If your claim is medical, supporting documents may include a physician's visit summary, receipts, or other documents from your visit related to your diagnosis or symptoms. Or, if applicable to your situation and plan, you may provide a letter from your employer verifying your requirement to work, work relocation, or your length of employment and reason for leaving.
{{ addWorkbenchClaimType('Missed Port of Call Coverage') }}
Trip itinerary - Please provide a copy of your trip itinerary for all trip components you are claiming (air, cruise, tour, etc). Your trip itinerary should include traveler information, trip details, a breakdown of costs, and payment information--if you don't have a copy available, your travel agent or supplier can supply one.
Proof of missed port (from cruise line) - If you miss one or more ports on your cruise, please provide a copy of written or electronic notification from your cruise line notifying you of the missed ports.
